Job Description
The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Call Center Specialist plays a key role in delivering high quality customer service within a fully remote, high volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing related questions. Essential Duties and Responsibilities: Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries Evaluate caller needs and determine the correct resolution path while following client specific rules, workflows, and service expectations Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed Complete follow up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution Maintain detailed, accu
