Job Description
PDMI is looking to add a Director, Account Management to our team! This position will be responsible for leading the transformation and maturation of PDMI’s Account Management function, evolving it into a proactive, strategic, insight-driven client partnership model. By redefining role expectations, engagement standards, operating processes, and accountability frameworks for the Account Management team, this role will drive client retention, satisfaction, and growth to support scalable growth and improved client outcomes. Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services. Why Join Us: Best Employer: PDMI was voted Best Employer in Ohio for the 5th consecutive year in 2025! Meaningful Work: Contribute to improving healthcare quality and efficiency. Collaborative Environment: Work with passionate professionals who share your drive. Exciting Challenges: Every day brings new opportunities to excel. Flexible Work: Fully remote opportunity with a company that cares. Key Responsibilities: Develop and implement a scalable Account Management operating model, including role structure, account segmentation, career tiering, governance processes, and measurable performance expectations. Ensure Account Managers develop a deep understanding of client business needs, operational priorities, growth objectives, and market challenges to position PDMI as a strategic business partner. Drive the evolution of client engagement from transactional reporting and raw data delivery toward insight-driven consultative partnership that demonstrates measurable business value and strategic impact. Ensure
