Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr ’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The Chief of Staff (CoS) to the CAO is a force multiplier—helping drive People strategy, operating cadence, and cross-functional execution across the HR function and its partners (Finance, Legal, IT, and business leaders). This role blends sharp strategic thinking with hands-on operational rigor to keep the CAO office running at a high bar: ensuring leaders are prepared, decisions turn into action, and the People organization stays aligned on measurable outcomes. The ideal candidate is highly organized, detail-obsessed, high-energy, and thrives in a fast-paced environment while influencing through trust, clarity, and collaboration. An AI forward thinker with experience in consulting for HR organizations with a bias for action and execution. Key Responsibilities Own the CAO office operating cadence (weekly/monthly/quarterly rhythms), including agenda-setting, pre-reads, decision logs, action tracking, and follow-through. Run the People function Business Management System (BMS) and QBRs end-to-end: define timelines, coordinate inputs, develop narratives, ensure data integrity, and drive accountability for commitments. Develop executive- and Boar
