Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Job Summary: The Director, Underwriting, Funding, Risk & Collections provides strategic leadership over payments underwriting, portfolio risk, funding, collections, and related merchant risk operations for U.S. and Canadian merchants. This role sets the operating strategy, provides team leadership, manages vendor and acquiring bank relationships, supports escalation and portfolio-level risk decisions, and protects the organization from financial and regulatory risk while enabling scalable growth. A critical focus of this role is modernizing the risk operations lifecycle through automation, AI-enabled decision support, and scalable process design. The Director is expected to improve speed, consistency, decision quality, and operational capacity across underwriting, risk, funding, and collections without materially increasing financial, regulatory, or portfolio risk. Responsibilities and Duties: Set strategic direction for underwriting, risk, funding, and collections operations, ensuring scalable, compliant, and consistent processes aligned with PayFac, AML, KYC, OFAC, card network, ACH, and acquiring bank requirements. Lead underwriting frameworks, decisioning criteria, and escalation paths for U.S. and Canadian merchant risk operations, with direct involvement reserved for complex
