Job Description
As the Guest Services Officer, you will be responsible for the operational efficiency of all reception and instant service areas during shift. Accountable for the service delivery of those areas to ensure guests receive a consistent luxury experience. You will be required to coordinate with all other departments within the hotel to ensure that a seamless guest experience is consistently delivered. At InterContinental Hotels & Resorts®, we believe in Inspiring Incredible - both within our teams and in every guest experience. With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments. Our success is driven by passionate individuals who understand hospitality inside and out. We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences. We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions. And we stand out because of our unique culture, setting us apart in the industry. As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights. If you believe in our values and want to be part of something truly special, we want you on our team! Your Day-to-Day Financial Returns To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize sales To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members Maintain comprehensive knowledge of standard reservation procedures Ensure all charges are correctly posted to guests’ bills following the standard procedures Deal with cash and credit transactions in accordance with the hotel and compa
