Job Description
Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well. The Manager, Executive Escalations reports to the VP – Product Development and leads and oversees G.E.H.A.’s Executive Escalations function, ensuring the timely, accurate, and reputationally sound resolution of the organization’s most complex, sensitive, and high-profile medical and dental escalations. This role is responsible for handling executive escalations and managing a team of Executive Escalation Specialists, setting standards for investigative rigor, communication quality, and stakeholder engagement, and serving as a key liaison between cross-functional partners. SKILLS Duties and Responsibilities: People Leadership & Team Management Lead, coach, and develop a team of Executive Escalation Specialists responsible for end-to-end resolution of complex medical and dental escalations. Establish clear performance expectations, conduct performance reviews, and provide ongoing feedback and development planning. Ensure appropriate workload distribution, coverage, and escalation protocols to meet service level and quality expectations. Foster a culture of professionalism, accountability, discretion, and strong member advocacy. Executive Escalation Oversight Provide oversight and guidance on the most sensitive, complex, or high-risk escalations, including OPM grievances, leadership-referred cases, and compliance concerns. Serve as a management escalation point for cases requiring advanced judgment or executive-level communication. Ensu
