Job Description
Job Summary The Senior Project Manager – SaaS Customer Implementations leads large-scale, customer-facing SaaS deployment projects from initiation through go-live and stabilization. This role ensures successful implementations that deliver measurable value and high customer satisfaction by managing complex, multi-workstream projects and collaborating with customers, internal teams, and third-party vendors. Let's talk about Responsibilities Lead comprehensive delivery of complex SaaS implementation projects, covering scoping, requirements gathering, configuration, integration, testing, training, and go-live phases. Develop and maintain detailed project plans, schedules, resource allocations, risk registers, communication strategies, and financial forecasts. Manage multiple enterprise-level customer projects simultaneously, ensuring effective coordination and organization. Guarantee all deliverables meet contractual obligations, quality standards, and professional services expectations. Act as the primary customer contact throughout the implementation lifecycle, setting and managing expectations. Facilitate customer workshops, requirements sessions, status meetings, and executive briefings. Identify, track, and resolve risks, issues, and dependencies proactively; manage change requests while ensuring alignment with scope and budget. Maintain robust program management processes including RAID logs, decision tracking, and governance reporting. Collaborate with Product, Technical Services, Consulting, Support, and Training teams on solution design, integration, and testing readiness. Own project financials, including budgeting, forecasting, burn rate analysis, and protecting revenue and margins. Support Sales in pre-sales activities through scoping, estimating, deployment planning, and customer presentations. Mentor junior project managers or coordinators and contribute to standardized implementation methodologies. Lead post-implementation reviews, document lessons learn
