Job Description
Bilingual Spanish-Speaking Virtual Medical Receptionist Position Type: Full-Time Work Schedule: Monday–Friday Work Hours: 8:00 AM – 5:00 PM PDT Compensation: $6–$8 per hour (depending on experience) Work Setup: Remote Preferred Location: Philippines or Latin America Job Code: BR-PTOT About the Opportunity Our Client is a growing healthcare organization dedicated to helping patients improve their quality of life through specialized rehabilitation and therapy services. Their team is committed to delivering exceptional patient care, outstanding customer service, and a seamless healthcare experience. They are seeking a highly professional, detail-oriented, and bilingual Spanish-speaking Virtual Medical Receptionist to support our busy outpatient healthcare clinics. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping patients, and has experience with healthcare administration. Key Responsibilities Inbound Call Management (Top Priority) Serve as the first point of contact for patients calling the clinic. Manage a high volume of inbound calls professionally and efficiently. Answer patient inquiries, provide information, and route concerns appropriately. Minimize missed calls and reduce patient wait times during busy periods. Patient Scheduling Schedule, reschedule, and confirm patient appointments. Coordinate provider availability and clinic schedules. Ensure accurate patient information is entered into the system. Assist patients with appointment-related questions and requests. Insurance Verification & Eligibility Checks Verify patient insurance coverage and benefits. Perform eligibility checks using insurance portals and systems. Communicate coverage information to patients when necessary. Ensure accurate documentation of insurance information. Prior Authorizations Process and track insurance prior authorization requests. Follow up with insurance providers regarding authorization status. Maintain accurate records and docum
