Job Description
Job Description: Clinic Assistant Position Summary: The Clinic Assistant is responsible for supporting the daily operations of the clinic, ensuring a clean, safe, and welcoming environment for patients and staff. This role involves assisting healthcare professionals, maintaining clinic hygiene, and providing excellent customer service. Key Responsibilities: 1. Patient Assistance: Welcome and register patients, ensuring accurate collection and recording of personal and medical information. Assist patients with appointment scheduling, inquiries, and follow-ups. Provide basic support for patients, such as offering directions or ensuring comfort while waiting. 2. Administrative Support: Maintain accurate and organized patient records, both physical and digital. Handle billing, payments, and insurance claims processing. Answer phone calls, WhatsApp and emails, addressing patient inquiries promptly. 3. Operational Assistance: Prepare consultation rooms with necessary medical supplies and equipment for each appointment. Assist healthcare professionals during procedures or consultations when required. Monitor inventory levels and ensure timely restocking of medical and office supplies. 4. Clinic Hygiene and Maintenance: Ensure all areas of the clinic, including consultation rooms, waiting areas, and restrooms, are clean and well-maintained. Perform daily cleaning and sanitization of equipment, surfaces, and high-touch areas to maintain infection control standards. Monitor and replenish hygiene supplies (e.g., gloves, hand sanitizers, disinfectants). Qualifications and Skills: Minimum secondary education; healthcare or customer service experience is a plus. Strong communication and interpersonal skills. Attention to detail, especially in maintaining hygiene standards. Ability to multitask and work effectively in a fast-paced environment. Basic computer skills for administrative tasks. Minimum 3 years work experience in service sector. Working Conditions: Requires standing or
