Job Description
At Gozio , we’re redefining the meaning of patient experience in health systems across the U.S. Our mobile platform offers a single point of access for everything a patient or visitor needs, including telehealth, medical records, physician appointments and reminders, and indoor navigation and wayfinding. We help take the stress out of visits to the hospital. The Implementation Consultant learns how our customers operate and applies that knowledge to configure and optimize Gozio ’s mobile and web products. Serving as the primary consultative partner for clients throughout the implementation lifecycle and beyond, the Implementation Consultant guides customers through walkthroughs, user acceptance testing (UAT), and app configuration; delivers training sessions and design mockup presentations; and provides ongoing post-implementation support. Day to day, the role balances high-impact client management with hands-on data configuration, including categorizing and structuring data for indoor hospital locations using internal tools, our content management system, and AI, while collaborating closely with internal teams such as Product, Engineering, and Client Success to refine processes and improve our products. This role includes traveling to our customer sites to capture points of interest as key elements of our wayfinding solution, analyzing and resolving data discrepancies, and assisting with identifying and resolving challenging wayfinding scenarios. The ideal candidate is a self-starter who works independently and takes ownership of outcomes, quick to learn, very detail oriented and exceptional at communication. Gozio is a 100% remote company, and we provide all necessary technology such as a Mac, iPad, and collaboration tools like Slack, Google Apps, and Zoom. Requirements: Client Management: Lead customer interactions, communications, training, as well as advise clients on how to optimize value from the product. Provide ongoing support and troubleshooting via suppor
