Job Description
Description At SPAR, we help clients scale and grow by delivering cutting-edge Salesforce solutions that improve both Customer and Employee experiences. Our consulting practice is expanding rapidly, serving as a trusted partner for complex solutions across Health & Life Sciences, Contact Centers, Field Service, and emerging AI technologies including Agentforce and Data Cloud. We are seeking a Senior Business Analyst who combines strategic thinking with hands-on business analysis expertise. This role is central to shaping and delivering requirements that ensure measurable business impact and long-term client success. The Senior Business Analyst (BA) serves as the bridge between business needs and Salesforce solution delivery. This role requires expertise in eliciting, documenting, and managing requirements while collaborating with stakeholders and development teams. The ideal candidate will demonstrate consultative leadership, understanding of the business process, strong communication, and the ability to manage requirements across both Agile and strict SOW-driven environments. KEY RESPONSIBILITIES: Business Analysis & Requirements Management Gather, analyze, and document Salesforce-specific business requirements, ensuring clarity and completeness. Develop user stories, epics, acceptance criteria, and process flows aligned with Salesforce best practices. Gather explicit requirements while probing into underlying business needs, consistently asking “why” behind requests. Ensure requirements emphasize standard Salesforce functionality before considering custom development. Maintain requirements traceability from discovery through delivery and UAT. Stakeholder Engagement & Communication Lead workshops, discovery sessions, and backlog refinement meetings to align on scope. Collaborate with clients, architects, developers, and delivery leads to clarify needs and feasibility. Proactively communicate risks, dependencies, and requirement gaps with stakeholders. Agile & Proje
