Job Description
Description As Director of Strategic Accounts – Healthcare, you will own the client relationship and delivery results for a portfolio of enterprise healthcare accounts. This role is built for someone who genuinely wants to master the platform – who gets energized by understanding how Vi 's products work end-to-end, where they create real value, and how to apply them to solve specific challenges across health systems, health plans, and provider organizations. You're as comfortable in a product deep-dive as you are in a C-suite conversation. Revenue growth matters – you'll drive POC conversions, upsells, cross-sells, and renewals toward an NRR of 110%+. But the engine behind that growth is product knowledge: understanding what Vi can do, helping clients unlock it, and feeding what you learn back into the roadmap through close collaboration with Client Performance and Product teams. Why This Role Vi already partners with some of the largest health systems and health plans in the country – you'll inherit a portfolio of named enterprise accounts, not build from zero. You'll have direct influence on product direction, surfacing what healthcare clients need and shaping what Vi builds next. You'll be part of a small, senior team inside a company backed by $125M+ in R&D – not a layer in a 200-person account org. The healthcare vertical is scaling, and this role is positioned to grow with it. Key Responsibilities Own & Grow Client Relationships – Serve as the lead product and client partner for enterprise healthcare accounts. Build trusted relationships with VP and C-suite stakeholders while staying close to the day-to-day to ensure delivery matches commitments. Master the Platform – Develop deep, working knowledge of Vi 's full product suite (Activate, Engage, Operate, Augment, Pulse). Understand how each product line works mechanically, how they connect, and how to apply them to the specific dynamics of healthcare clients – from patient acquisition and engagement to operati
