Job Description
Cambium Learning® Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. Using a research-based, personalized approach, Cambium Learning Group delivers SaaS resources and instructional products that engage students and support teachers in fun, positive, safe and scalable environments. These solutions are provided through Learning A-Z® (online differentiated instruction for elementary school reading, writing and science), ExploreLearning® (online interactive math and science simulations, a math fact fluency solution, and a K–2 science solution), Voyager Sopris Learning® (blended solutions that accelerate struggling learners to achieve in literacy and math and professional development for teachers), and VKidz Learning (online comprehensive homeschool education and programs for literacy and science). We believe that every student has unlimited potential, that teachers matter, and that data, instruction, and practice are the keys to success in the classroom and beyond. Job Location: Remote, US. Candidates must reside and work within the United States. Job Overview: The Client Service Center Agent plays a key role in delivering an exceptional customer experience. You will be the first point of contact (Tier 1), helping customers resolve questions quickly and confidently related to fulfillment, functionality, or reporting. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping others. Job Responsibilities: Respond to phone, voice, and electronic inquiries with professionalism and urgency Route calls to the appropriate team members when needed Identify, document, research, and resolve customer issues using the call tracking system Follow up on inquiries to ensure complete resolution Manage open cases and keep them moving toward timely closure Spot and share trends in customer inquiries
