Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute As part of Ciena ’s Blue Planet Global Support team, you will provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet product suite. You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement. Key Responsibilities: Serve as the primary contact for Blue Planet customer cases, with a focus on UAA. Diagnose and resolve production and non-production issues in collaboration with internal teams. Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation. Perform root cause analysis (RCA) and document resolutions and learnings. Share customer feedback with PLM and R&D to inform future product enhancements. Support occasional off-hours or weekend activities; limited travel may be required. The Must Haves Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Experience: 3+ years in software technical support, preferably in telecom or network management domains. Technical Expertise: Strong Linux and scripting (Shell) skills. Proficiency with Kubernetes , Docker , and microservices deployment. Familiarity with PostgreSQL , Neo4j , ClickHouse . Familiarity with Kafka , Nagios , Grafana , Prometheus , Kibana . Hands-on experience with Java , Python , and tools such as tcpdump , jstack , jmap . Understanding of SNMP , Netconf , TL1 , REST APIs , Telemetry , Syslog , ICMP , SSH . Experience with GitHub , Bitbucket , SVN , JIRA , or
