Job Description
Here at Savista , we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Employment Type: Temporary 6-month engagement Pay Range: $16.00-18.00 per hour* Work Schedule: Must be able to work West Coast Operating Hours Work Location: Remote Why You’ll Love This Role: Join our team as a Customer Service Representative supporting an important healthcare refund initiative. In this temporary, six-month assignment (with potential for extension) , you’ll play a key role in helping patients understand their accounts, refund status, and next steps, all while delivering a positive, supportive customer experience. This is an inbound call center role with no outbound calling, no sales, and no payment collection responsibilities, allowing you to focus entirely on assisting patients and providing clear, accurate information. You’ll work within structured workflows and scripts, gaining valuable experience in healthcare customer service and exposure to revenue cycle operations. This opportunity is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to build or expand their experience in healthcare or call center operations through a defined, project-based assignment. What You’ll Do: Provide support through inbound call handling. Verify caller and patient identity in accordance with client-approved authentication procedures prior to discussing any account or refund-related information. Assist callers in understanding the purpose of the refund initiative, the status of their refund and next steps based on client-approved workflows Respond to patient inquiries using appr
