Job Description
AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Under the direction of the Director or Manager the Customer Support Specialist will service the gap needed to provide support to PACE clients and their participants in facilities, along with the network pharmacies servicing them. The Customer Support Specialist is responsible for communicating with our clients, via phone, while providing timely and accurate responses in a professional and courteous manner. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company. This position also assists with various internal tasks that ensure a high level of overall client satisfaction. Responsibilities Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service. Document all incoming calls and dialogue within company software. Resolve client drug benefit concerns of a medical, financial, or technological nature. Provides enrollment support for new PACE enrollees. Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. Provides help desk support to network pharmacies. Education PACE staff regarding
