Product Owner

ABOUT QUANTUMLOOPAI QuantumLoopAI is one of the UK's fastest-growing healthtech companies. Our AI-powered platform, EMMA, is used by hundreds of organisations across the UK to manage communications, automate workflows and deliver better outcomes through intelligent automation.

Backed by leading investors and scaling rapidly ahead of our Series A, we are building the infrastructure that will define the next generation of AI-driven service delivery.

ABOUT THE ROLE We are looking for a Product Owner who can operate confidently across the full product lifecycle — from writing a well-structured user story to sitting on a call with a client and understanding what they actually need.

You will work closely with engineering, AI/ML and client-facing teams to define, prioritise and deliver product improvements across our platform. This is not a purely internal role.

You will regularly interact with clients, translate real-world feedback into actionable product decisions, and take end-to-end ownership of delivery.

WHAT YOU WILL DO Product Ownership and Delivery Own and manage the product backlog — writing clear, well-structured user stories with defined acceptance criteria in Gherkin format. Prioritise features, bugs and improvements across the product suite in collaboration with engineering leads and senior stakeholders.

Run sprint ceremonies including refinement, planning and reviews — keeping delivery on track and teams unblocked. Translate complex operational and technical requirements into actionable tickets that engineering teams can build from.

Track and manage progress across Azure DevOps, ensuring tickets are well-defined, up to date and unblocked at all times. Client-Facing and Operational Work Act as a product point of contact for clients — gathering structured feedback, identifying pain points and feeding insights directly into the roadmap.

Support go-live onboarding for new clients, including configuration, setup validation and bedding-in support. Draft clear, prof