Job Description
Job Description Industry/ Organization Type: Medical Aesthetic/ Skincare Position Title: Beauty Training & Service Excellence Manager Working Location: Islandwide (City Hall, Dhoby Ghaut, Paya Lebar) Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster) Salary Package: Basic + Commission + Sales Bonus Duration: Permanent Role Key Responsibilities Perform a wide range of treatments (facials, slimming, and hair removal) to professional standards. Recommend and introduce suitable treatment packages and products to support clients’ results. Provide treatment services at different outlets when additional staffing support is needed. Build long-term client relationships by delivering consistently high service standards. Train beauticians on treatment procedures, equipment use, and consultation skills. Mentor beauticians to support skills development and assessments, and provide coaching and feedback. Create and update SOPs, training manuals, and evaluation checklists to ensure consistent standards. Review new beauty technologies, products, and treatment methods for possible use in the business. Test and improve treatment techniques to help clients achieve good and consistent results. Work with management to design service packages that match customer needs and market demand. Support recruitment by screening candidates based on technical skills and service approach. Support onboarding for new hires, including a structured training plan, initial certification, and alignment to service standards. Support retention by building a coaching culture with regular feedback, clear standards, growth pathways, and recognition of skill development. Monitor and review service quality across outlets to maintain consistent service standards. Conduct internal checks and put improvements in place when needed. APPLY NOW!!! Minimum 10 years of hands-on experience in beauty therapy, including facials, slimming, and hair removal. At least 3 ye
