Job Description
About Rimini Street, Inc . Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Position Summary The Vice President, Strategic Client Delivery is accountable for the overall health, performance, and growth of assigned strategic accounts, with direct ownership of three core outcomes: Customer Satisfaction through proactive relationship management and escalation avoidance Account Profitability (P&L performance) Growth and Expansion of the client relationship This role operates as the executive owner of the client relationship, responsible for ensuring delivery excellence, financial performance, and long-term client value through strong governance, proactive engagement, and cross-functional leadership. The role also helps drive innovation in how services are delivered, including the adoption of AI-enabled tools and practices that improve quality, speed, scalability, and cost efficiency. Essential Duties & Responsibilities Own Customer Satisfaction and Client Experience – Drive high client satisfaction and advocacy by proacti
