Job Description
Company Overview TUSK INDUSTRIES PTE. LTD. is committed to maintaining high standards in product quality, service delivery, operational efficiency, and customer satisfaction. We focus on continuous improvement, compliance, and reliable operational practices to meet client and company requirements. Job Title Quality Assurance Manager Job Summary The Quality Assurance Manager will be responsible for overseeing quality control and quality assurance activities to ensure that products, services, and daily operations comply with company standards, client requirements, and regulatory guidelines. The role involves implementing quality procedures, conducting inspections, resolving quality issues, and supporting continuous improvement across the organisation. Roles & Responsibilities Develop, implement, and maintain quality assurance policies, procedures, inspection standards, and compliance processes. Monitor daily operations to ensure adherence to company quality standards, client requirements, and approved work procedures. Conduct regular quality checks, audits, and inspections to identify defects, non-compliance issues, and areas for improvement. Prepare and review quality reports, inspection records, corrective action reports, audit documents, and compliance documentation. Coordinate with operations, production, warehouse, and management teams to resolve quality-related issues effectively. Investigate customer complaints, service issues, product defects, or operational quality concerns and recommend corrective and preventive actions. Train and guide staff on quality standards, inspection methods, safety procedures, hygiene requirements, and proper work practices. Ensure all materials, products, services, and completed works meet approved specifications before delivery or completion. Maintain accurate records and documentation for audits, inspections, internal reviews, and regulatory compliance purposes. Support continuous improvement initiatives to improve efficiency, re
