Job Description
About Calfus At Calfus, we are known for delivering cutting-edge AI agents and products that transform businesses in ways previously unimaginable. We empower companies to harness the full potential of AI, unlocking opportunities they never imagined possible before the AI era. Our software engineering teams are highly valued by customers, whether start-ups or established enterprises, because we consistently deliver solutions that drive revenue growth. Our ERP solution teams have successfully implemented cloud solutions and developed tools that seamlessly integrate with ERP systems, reducing manual work so teams can focus on high-impact tasks. None of this would be possible without talent like you! Our global teams thrive on collaboration, and we're actively looking for skilled professionals to strengthen our in-house expertise and help us deliver exceptional AI, software engineering, and solutions using enterprise applications. As one of the fastest-growing companies in our industry, we take pride in fostering a culture of innovation where new ideas are always welcomed—without hesitation. We are driven and expect the same dedication from our team members. Our speed, agility, and dedication set us apart, and we perform best when surrounded by high-energy, driven individuals. To continue our rapid growth and deliver an even greater impact, we invite you to apply for our open positions and become part of our journey! About the Role As the L2 Production Support Engineer , you are the operational backbone of our Agentic on-call platform. You will own incident triage, follow runbooks for remediation, and ensure high-quality escalations to L3 engineers while maintaining critical operational documentation. What You'll Do Incident Management: Own initial triage for Sev-2/3/4 incidents. Follow runbooks for remediation (restarts, config toggles, data queries) and coordinate initial responses. Escalation Excellence: Transition complex issues to L3 with detailed context (logs, me
