Job Description
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Description To support our extraordinary teams who build great products and contribute to our growth, we're looking to hire Systems Analyst - IT who is based out of in Chennai location. Reporting to Manager & the role involves, What a typical day looks like: Take ownership of user problems and be proactive when dealing with user issues. Monitor all alerts and report any issue that may significantly impact the business. Monitoring, analyzing, troubleshooting problems, providing code fixes and testing Create/develop/utilize application monitoring solutions to enhance application availability and performance in production Conduct root-cause analysis as and when needed and propose a corrective action plan Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes. Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc. Adhere to the defined support delivery process/guidelines like Problem Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc. Identify and learn more about the software used/ supported by the organization. Develop/propose innovative approaches on process improvements & automation possibilities Work independently to be able to communi
