Job Description
Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Customer Success Manager, Mid-Market to join our team! Hiring well means engaging all parts of the business and leading organizational change. With this in mind, our Customer Success Managers guide our customers to drive the success of their organizations by transforming the way they hire. Customer Success at Greenhouse isn't just about relationship management - it's about digging into each customer's goals to uncover what value looks like for them, and using everything from product expertise to AI-powered workflows to deliver it. Who will love this job A proud advocate – you'll be the voice of our customers while remaining compassionate, responsive, inventive, and effective An inventor – you don't wait for the playbook; you build AI workflows and automations that cut the busywork so you can spend your time on strategic customer work A decisive operator – you're comfortable with ambiguity, make good decisions fast with the information y
