Job Description
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary: Our Inside Sales Supervisor is responsible for managing a team of inside sales professionals who sell clinical laboratory products and services into acute and non-acute markets primarily by using the telephone; but also using email, Internet, and other technology within a defined territory. This role will be responsible for creating a culture to support the mentoring of new team members by existing team members. This role will also drive commercial accountability with the team across all metrics and marketing initiatives. The Inside Sales Supervisor will be responsible for ensuring the team has effective customer relationships, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts. The Inside Sales Supervisor will complete account planning and forecasting, analyze reports to drive business decisions. Additionally, the role will manage performance through KPI’s and ensure the effective use of available sales tools and processes, especially Salesforce.com. Key Responsibilities: Ensure the team executes strategic initiatives that are set by the Senior Manager of the Inside Sales team Drive established sales strategies to meet plan and expand business within assigned territories; ensure team maintains a pipeline of opportunities to meet or exceed sales objectives Deliver performance evaluations holding the team accountable for performance metrics and utilization of sales technology Manage team to maintain effective customer relationships with purchasing, lab managers and end users within assigned territory Leverage available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources Work with the Sr. Manager of Inside Sales to research competitor and industry activity and keep informed of new products/services an
