Job Description
Job Overview: APTIM seeks a highly motivated Client Relationship Manager (Account Manager), Retail Market Director with solid consulting experience and established client relationships, to grow and support our Retail, Logistics, and Hospitality Market (retail). This is an opportunity for a professional looking to further advance their career and interested in making a significant impact in successfully implementing APTIM's market growth strategies. With exciting services around sustainability, zero waste/waste minimization, energy management, compliance and permitting, and site assessment and remediation, it is a great time to assist APTIM with our growth strategies and work side-by-side with customers to make a positive impact on the environment. APTIM has significant experience in the Retail, Logistics, and Hospitality Market and would like to continue growing in this market. We are looking for an individual with strong relationships in retail, such as grocery, home improvement, automotive, department stores, big box, or pharmacy/medical. This role will involve identification of new customers within the retail market to identify opportunities where APTIM can offer services. Plus, direct engagement with APTIM's existing retail clients and Client Account Managers to cross-sell other service areas within APTIM. Key Responsibilities/Accountabilities: Business Development Directly responsible for an annual sales goal and Customer Relationship Management (CRM) software sales pipeline goal. Tracks sales goals in CRM software (Salesforce) and produce internal reports, as needed to participate in APTIM's sales incentive program. Responsible for leveraging existing client relationships as new customer business to APTIM within an agreeable timeline. Must have demonstrated proposal preparation skills along with ability to strategize and develop capture plans for new client pursuit and existing client retention/growth. Support the pursuit and hiring of subject matter experts in order to bolster APTIM's bench strength and increase APTIM's competitive advantage. Assist with developing and implementing strategic market/business plans, provide leadership to help the team expand APTIM's Environmental Solutions service areas with existing and new clients. Develop marketing collateral and other branding materials to support retail market growth. Monitor and communicate market conditions, innovations and trends, technology, and competitors' performance, pricing and sales strategies to maximize competitive stance. Participate in and attend technical seminars and industry events including regional and national trade shows to expand market penetration of APTIM's services, active participant on the company capabilities presentation team with customers. Project Leader As a Seller-Doer, you will directly affect the revenue, profitability, cash flow and repeat business of the company through the ability to develop client relationships and lead teams in successfully delivering quality consulting services. Assist with all aspects of project start-up including project planning, staffing, budgeting, create tasks and direction for the staff, manage project and client through ramp-up phase of the project. Support Retail Client Account Managers to expand service offerings within existing retail accounts by facilitating internal account review calls and participating in external client account meetings. Lead internal Retail Market team communications including monthly meetings and participate in APTIM's Annual Retail Summit. Basic Qualifications: Bachelor's degree from an accredited four-year college or university. 15+ years' of relevant experience in environmental engineering, health & safety, consulting, sustainability, climate change, zero waste, or energy management 5+ years' experience working in or supporting the retail industry Proven experience developing and maintaining relationships Demonstrated leadership ability to build, coach, and mentor collaborative teams Excellent communication (written/verbal), strategic thinking, negotiation, presentation, and "people" skills Must be a self-starter, organized and have an ability to prioritize workload in a fast-paced environment Proficient Microsoft Office software Tangible and documented project management experience Ability to travel as necessary to successfully perform duties Desired/Preferred Qualifications Experience in Salesforce or similar CRM software Experience and confidence to grow business in a dynamic market environment, preferably within retail, logistics and hospitality Strong business acumen with deep industry relationships An established reputation in the marketplace About APTIM APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions.
