Job Description
About the Team The Product Strategy & Operations team helps Toast’s product organization operate at its best. We partner with Product, Engineering, Design, Go-to-Market, Finance, and other cross-functional teams to improve how product teams focus strategy, make decisions, and operate. We bring structure to ambiguity, design scalable operating systems, and solve high-priority problems that unlock better outcomes for our customers and our business. A day in the life (Responsibilities) As a Senior Associate, Product Strategy & Operations, you will work as a strategic and operational partner to Toast’s product teams. This is a highly cross-functional, project-based role focused on improving product strategy, operating rhythms, and execution. You’ll tackle ambiguous problems, build practical solutions, and help teams make better decisions with clearer data, better processes, and stronger communication. This role is ideal for someone with a generalist consulting toolkit and a strong operator mindset—someone who can break down complex business problems, work fluently in data, and build durable systems that teams actually use. You should be equally comfortable developing a recommendation for leadership, building the SQL analysis behind it, and creating the operational mechanism that brings it to life. In this role, you will: Partner with Product leaders and teams to identify strategic and operational opportunities, diagnose root causes, and drive high-impact improvements. Lead project-based work across product planning, roadmap processes, goal-setting, prioritization, KPI development, business case creation, and team operating models. Build scalable operating systems that improve how product teams work, including planning cadences, intake processes, decision frameworks, launch readiness mechanisms, and performance reviews. Transla
