Job Description
Hi, I'm Lolitta Tucker , your Recruiter and guide to joining CSG ! We are excited to learn more about you and your unique background. As a Customer Relationship Manager, Lead, you will serve as a senior customer advocate and strategic leader responsible for driving revenue growth, expanding client partnerships, and ensuring long-term customer success across CSG ’s portfolio. This role leads and mentors a team of Customer Delivery Managers (CDMs) and Customer Relationship Managers (CRMs), aligning team execution with broader business objectives and client strategies. You will act as a trusted advisor to senior client stakeholders, leveraging deep knowledge of the customer’s business, industry trends, and strategic priorities to identify opportunities for revenue expansion, solution adoption, and increased customer lifetime value. By leading a high-performing team, you will ensure consistent delivery of exceptional service, proactive issue resolution, and strong operational execution that enhances client satisfaction and retention. In partnership with Sales, Product, and Delivery teams, you will develop and execute account growth strategies, identifying opportunities for new services, enhancements, and end-to-end solutions. You will guide your team in building strong client relationships, managing complex engagements, and delivering measurable outcomes aligned to client success metrics, SLAs, and business goals. This role is instrumental in strengthening and expanding CSG ’s footprint within key accounts, driving both the preservation of existing revenue streams and the growth of new business. Success in this position requires strong leadership, business acumen, and the ability to translate customer needs into actionable strategies that deliver value for both the client and CSG . We are looking for a Customer Relationship Manager Lead who will: Own the end-to end health growth and performance of assigned client (s) with full accountability for revenue retention, expan
