Job Description
Make an Impact by: Design, plan and setup/expand new/existing Singtel International Leased Circuit (ILC) infrastructure and ensuring that design conforms to offered Service Level Agreement, facilitate ease of operation and maintenance and adhere to the security best practices/standards. Design, plan, implement, manage the life cycle and replacement of end-to-end and bilateral DWDM and ASON/OTN ILC infrastructure, Network Management Systems and Data Communication Network. Manage infrastructure capacity to ensure that the performance meets the Service Level Agreements offered to customers. Manage contractors and internal stakeholders to perform roles such as site survey, installations, testing and commissioning, service activations and ensure milestones are tracked and delivered within a requested date of readiness. Enable the day 2 support structure by Operations team after implementation. Proactively lead the continuous network optimization initiatives including the Point of Presence (POP) and services migration exercise. Develop and conduct testing to support new features on Singtel ILC services. Upgrade and enhance the performance monitoring, service management and support system of the infrastructure. Work with Operation team on the commissioning, implementation of changes, decommissioning, and provisioning of service. Ensure maintenance, upgrades and new implementations are executed with minimal impact on business and customer operations. Act as Tier 3 support for resolving operational incidents and problems. Manage equipment/system vendors, purchase equipment through tendering process and administer supplier's contract. Responsible for the inventory record of ILC infrastructure in Digital Inventory (DI) system including the bilateral fibre connectivity with partners. Enhance the features and usability of the DI to support ILC services and how the circuit assignment can be optimized/automated through DI by working with the portal development team and relevant st
