Job Description
About The Opportunity Netrix Global is seeking a proactive and execution-focused Cloud Engineer with hands-on experience managing patching, compliance, and endpoint lifecycle operations across Windows and macOS environments (servers and Workstations). This role is centered on driving continuous patch compliance, reducing vulnerability exposure, and ensuring timely remediation across server and endpoint fleets along with other proactive system and service health checks. The engineer will operate as a customer-facing technical owner, working in alignment with Technical Account and Customer Success Managers (TAM/CSM) to drive remediation outcomes within defined SLAs, including monthly compliance targets and quarterly upgrade cycles. A growth mindset is required, with openness to expand into Microsoft 365, Azure, end-user support, and backup operations as part of a broader managed services delivery model. How You Will Make an Impact Proactive Patching & Compliance Management Own end-to-end patching lifecycle across RMM/MDM (Addigy/JAMF/Intune) driven environments for Windows Servers, Windows Workstations and macOS endpoints. Drive patch compliance SLAs: Monthly remediation of security and critical updates Quarterly execution of major OS upgrades Establish and execute patch cadences aligned with Risk severity (CVSS prioritization) and Business impact windows. Continuously monitor, report, and improve compliance posture across all managed environments. Identify and remediate patch failures, drift, and systemic compliance gaps in a timely manner. Plan and execute OS upgrades (Windows & macOS), maintain minimal disruption through controlled rollout strategies (rings, phased deployment) and ensure rollback strategies are defined and validated. Expanded Operational Scope Learn and support adjacent service areas including but not limited to: Microsoft 365 administration (basic support across Exchange, Sharepoint, One-Drive, Teams workloads, identity, device posture) Azure plat
