Job Description
Credit Controller Reporting to: Client Support Manager Purpose: Support the business by ensuring Nursing Direct debts are collected as per agreed terms. Collaborate with the operations team and client support team to complete all weekly and monthly tasks. Resolve queries within the Client Support and Operations teams to expedite outstanding debt collections. Address and resolve any queries related to Nursing Direct clients for prompt debt resolution. Objectives: Partner with the Client Support Team Leader to reduce debtors and enhance cash collection for Nursing Direct. Work closely with the NDHL operations team to ensure smooth invoice payments for onboarded clients. Generate weekly outstanding invoice reports from Sage. Meet weekly and monthly cash collection targets. Perform daily cash allocation from RBS bank statements. Conduct weekly bank reconciliations for the Nursing Direct ledger. Assist the Client Support Team Leader in ensuring timely completion of weekly and monthly tasks. Verify new packages or clients onboarded weekly to prevent delays in invoice payments due to missing data. Resolve disputed or queried invoices in the Nursing Direct ledger within 45 days. Maintain the client support inbox for the Nursing Direct ledger. Provide weekly updates on outstanding invoices, including collected cash and problematic clients. Ensure the Tradeshift portal is managed effectively, addressing any exceptions or unuploaded invoices promptly. Understand the process of raising Nursing Direct credit notes using Tempaid. Responsibilities: Credit Control: Manage the Nursing Direct ledger debt book and cash collection. Collect outstanding debt through daily client communication. Send weekly Credit Hound reminder letters and follow up with clients as per agreed terms. Meet weekly cash collection targets to achieve monthly goals. Raise credits and re-invoice in Tempaid. Manage online portal invoices and credit notes, reconciling accounts with Tempaid data. Allocate cash dail
