Job Description
Role Overview The Director, HR Shared Services is responsible for architecting and leading a modern, technology-enabled global HR service delivery model that elevates the employee experience at scale. This role designs and operationalizes an integrated ecosystem that connects Workday as the system of record, ServiceNow for case management, and Genesys Cloud as the orchestration layer. What You Will Do Responsibilities include HR Shared Services Architecture and Deployment, Global Service Delivery Leadership, Intelligent Automation and AI Enablement, Employee Experience Optimization, Governance, Performance, and Continuous Improvement, and Cross-Functional Partnership and Strategic Alignment. Why It Might Be a Fit This leader plays a critical role in enabling Genesys ' vision of transforming the customer and employee experience landscape through empathy and AI-driven innovation. Requirements 10 or more years of progressive HR operations, shared services, or service delivery leadership experience with global scope Experience designing and deploying technology-enabled HR service models at enterprise scale Deep expertise integrating Workday, ServiceNow, contact center platforms, and orchestration technologies such as Genesys Cloud Ability to lead global, distributed teams across multiple regions including the Americas, EMEA, and APAC Experience driving automation initiatives that improve operational efficiency and employee experience Ability to partner effectively with HRIS, IT, enterprise architecture, and operations stakeholders in complex environments Experience establishing governance frameworks, SLAs, KPIs, and performance management systems for shared services Ability to lead large-scale transformation initiatives while maintaining operational stability Benefits Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays
