Job Description
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! As we continue scaling, we're looking for a strategic and hands-on Head of IT Operations to lead our internal IT function, strengthen security and compliance, optimize business systems, and build a world-class technology foundation that supports both our clients and employees. This is a high-impact leadership role for someone who enjoys balancing strategy with execution, leading teams, improving processes, and driving operational excellence across a growing international organization. What You'll Do - Lead, Scale IT Operations and Own the overall IT strategy, infrastructure, and operational excellence of the company: Team & Operations Leadership Lead and manage the System Administrators team, setting clear priorities and performance standards. Own and continuously improve all technical processes across the company. Proactively identify gaps in tooling, infrastructure, and workflows — and implement solutions. Stay current on industry best practices and evaluate new technologies for adoption. Ensure constant Team development by working on their competencies • Hold 1:1 with team members Employee Onboarding & Integration Manage the end-to-end IT onboarding process for outstaffed employees, ensuring a seamless experience from day one. Conduct thorough technical orientations for new hires and serve as their primary IT point of contact during integration. Coordinate with Recruitment and HR to ensure smooth handover from hiring to onboarding. Regularly gather feedback from employees and clients to improve the integration experience. Client & Stakeholder Collaboration Act as the technical liaison between
