Job Description
About The Role: Join a leading European fintech helping banks, fintechs and embedded finance companies launch and scale innovative payment products. Work at the heart of the card issuing ecosystem as part of a licensed issuer processor and BIN Sponsor. Own customer implementations from contract signature through to successful programme launch. Act as the primary point of contact for customers, coordinating internal teams, external partners and key stakeholders throughout the delivery lifecycle. Lead complex onboarding projects spanning technology, operations, compliance and customer delivery. Play a key role in shaping the first experience customers have with Enfuce and ensuring they achieve a successful go-live. Collaborate closely with product, engineering, compliance and operations teams to bring new payment programmes to market. Join a growing Delivery team where you'll have genuine ownership, autonomy and visibility across the business. Ideal for someone who understands the payments ecosystem and enjoys operating at the intersection of technology, operations, compliance and customer delivery. What You'll Be Doing: Lead Customer Implementations Own the end-to-end delivery of customer onboarding and implementation projects, ensuring alignment across technical, operational, regulatory and commercial workstreams. Develop and maintain project plans, manage milestones and dependencies, and proactively identify and mitigate delivery risks to keep projects moving forward. Act as the driving force behind successful programme launches, ensuring both customers and internal stakeholders remain aligned throughout the journey. Be the Trusted Customer Partner Serve as the primary point of contact for customers once contracts have been signed, building trusted relationships and guiding them through implementation with confidence and transparency. Manage expectations, facilitate decision-making and navigate challenges while maintaining a positive customer experience. Work close
