Job Description
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do SAP Private Cloud Organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP Private Cloud organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. What you bring As Client Delivery Manager you will be responsible for the following tasks: Own and grow the client engagement for SAP Private Cloud Organization and act as the voice of the client within SAP. Accountable for entire SAP CDM engagement, lead the engagement with supporting functions and roles to deliver as per contract scope and in line with customer expectations. Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools. Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine) Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics). Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements). Ensure seamless alignment across multiple CE&A, GCO and other SAP internal and external stakeholders. Identify top issues, define & execute service plan activities an Support commercial change request management in the clie
