Job Description
You must meet the following requirements within 14 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Be sure all experience is documented in your resume by indicating place of employment, job title, length of time performing the duties, and the name and contact information for the supervisor. We must be able to verify this experience in your resume in order for you to receive credit. Specialized Experience for the GS-14, you must have one year (full 52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position is defined as: -Directed enterprise IT infrastructure operations supporting mission-critical business systems (i.e. networks, servers, storage, virtualization, Active Directory, telecommunications, cybersecurity, and data center services), ensuring high availability and operational continuity; AND -Led continuous IT service delivery, incident management, and outage restoration efforts, serving as the senior escalation authority for technical issues and critical production system failures; AND -Managed enterprise IT projects and strategic initiatives, developing business cases, project plans, implementation strategies, and support documentation to deliver technology solutions aligned with organizational objectives; AND -Supervised multidisciplinary teams of IT professionals and contractors, overseeing workforce planning, performance management, employee development, staffing actions, and technical training programs. In addition to meeting specialized experience, individuals must have experience demonstrating each of the following competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communic
