Job Description
The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross functional teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, identify/mitigate risk and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, having strong negotiation skills and staying current on Asana’s pricing and packaging. This role can either be fully remote depending on which US state you live in, or based in our San Francisco ofice with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve: Negotiate all facets of contract renewals using commercial judgment. Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure. Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks. Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Asana Maintain and report an accurate rolling 150-day forecast. Analyze renewal data to identify trends. Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems Manage the quote-to-close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging prop
