Job Description
Key Responsibilities Serve as the primary quality interface for assigned customers and ensure effective communication on quality-related matters. Manage customer complaints, quality alerts, and escalations through structured problem-solving methodologies. Lead and coordinate 8D , root cause analysis , and corrective/preventive action activities with relevant internal stakeholders. Analyze device, process, and field quality data to identify trends, risks, and improvement opportunities. Support containment actions, failure analysis, and validation of corrective actions in collaboration with engineering, manufacturing, test, reliability, and supplier teams. Prepare high-quality technical reports, customer responses, and management summaries. Monitor customer satisfaction indicators and drive actions to improve quality performance. Participate in cross-functional reviews related to product quality, change management, and continuous improvement. Contribute to the deployment and maintenance of robust quality processes aligned with internal standards and customer expectations. Requirements Bachelor’s degree in Engineering , Electronics , Materials Science , Physics , Quality Management , or a related technical discipline. Lean Six Sigma certification or equivalent quality training is a plus. Minimum 3 years of experience in semiconductor customer quality , quality engineering , product engineering , manufacturing quality , or a related technical role. Proven experience in customer-facing environments, preferably within the semiconductor , electronics , or high-technology manufacturing industries. Good knowledge of the semiconductor manufacturing flow and cleanroom environment Understanding of yield loss mechanisms, process variation, defectivity, and process capability in semiconductor operations. Strong command of quality tools and methodologies, including 8D problem solving, 5 Whys, Ishikawa/Fishbone analysis, PFMEA / DFMEA, CAPA, SPC, Root cause analysis Ability to anal
