Job Description
Partnerships & GTM Associate Location: Hybrid in New York City (3 day in-office requirement) Qualifications: 1–2 years of experience in customer success, client servicing, partnerships, or a related field Strong written and verbal communication skills; comfortable presenting to internal and external stakeholders Highly organized with the ability to manage multiple priorities and partners simultaneously Experience with or willingness to quickly learn: Salesforce, Zendesk, Tableau, Redash, and AI productivity tools Comfortable working in a fast-paced, collaborative environment A day in the life and how you’ll make an impact: Own day-to-day inbound case management from partner relationship managers, serving as a reliable escalation point and coordinating with internal teams to drive timely resolution of client issues end-to-end across multiple channels Conduct proactive check-ins and engagement activities across a portfolio of high-touch partners Own inbound demo requests, delivering clear and compelling product walkthroughs for partner-referred prospects Conduct outbound Voice of Customer calls with partner-referred clients to gather feedback, surface insights, and support retention and expansion opportunities Act as an extension of the partner's sales motion — supporting prospect conversations, co-selling alongside partner reps, and helping move qualified deals forward on behalf of the partner Partner closely with Sales, Product, Marketing, CX, and Business Development teams to coordinate launches, trainings, campaigns, and partner enablement initiatives Build and maintain enablement decks, one-pagers, talk tracks, sales assets, and partner-facing materials tailored to each partner's sales motion and verticals Suppor
