Job Description
The Managing Director of Web & Brand is a senior business leader accountable for client impact, delivery excellence, and commercial performance across the Web & Brand portfolio. This role is responsible for driving profitable growth through retention, expansion, and strong delivery. The Managing Director serves as the executive sponsor for key clients, a builder of high-performing teams, and a critical partner in scaling the practice through delivering exceptional client outcomes across SMB, Mid-Market and Enterprise clients. Success in this role requires strong judgment across executive client leadership, revenue growth, and delivery execution. What You'll Do: Client Leadership Serve as executive sponsor for priority and enterprise accounts, with accountability for client satisfaction, retention, and growth across the portfolio Build and deepen relationships with senior client stakeholders, positioning the agency as a strategic long-term partner Lead executive-level conversations that connect digital investments to measurable business outcomes, including revenue growth, pipeline acceleration, and operational efficiency Adapt engagement strategies based on client size, complexity, and maturity, ensuring the right level of senior involvement, structure, and commercial focus across the portfolio Step into complex, high-risk, or at-risk engagements across the portfolio to provide direction, strengthen client confidence, and protect account value Commercial Ownership & Growth Drive revenue growth across the Web & Brand portfolio, with accountability for account expansion and contribution margin performance Set and lead clear account growth plans, including upsell, cross-sell, and service diversification targets (e.g., CRO) Identify and convert high-value growth opportunities within existing client relationships Play a leading role in new business development, including pitches, RFP responses, and shaping solutions for complex engagements Delivery Excellence & Quality As
