Job Description
At Netflix , our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. At Netflix , we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global Customer Service (CS) organization focuses; on providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming. Netflix is looking for a talented Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents. The Customer Service Content Strategy team helps create and manage information that customers and agents need to support our customers. We focus on ensuring information is accurate, easily findable, easy to read, and on-brand for our customers and agents. As a Conversation Designer, you will work closely with content designers, program managers, visual designers, and cross-functional partners in product, engineering, and research, to design conversations for our virtual agent to ensure the best customer experience. This role owns how the virtual agent handles conversations such as how it processes context, structures dialog, manages pacing, and maintains a consistent voice across end-to-end journeys in multiple languages. The Conversation Designer combines the skills of conversation design, UX, and content strategy and will be setting conversation design standards and playbooks for our virtual agent in a scalable way. We are seeking a customer-obsessed, data-driven, highly technical individual with experienc
