Job Description
You’re more valuable than ever – And that’s just how we’ll make you feel. Summary The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, responding to all customer inquiries via fax/email/calls. Qualifications Education Required: High School Diploma or GED Work Experience Required: 3+ years of healthcare, billing, or service experience Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: 3 years Medical Billing experience CPAR – Certified Patient Account Representative Associate’s degree in business administration or related field Medical insurance billing and claims processing Epic or eClinicalWorks experience Bilingual (Spanish) Knowledge, Skills, and Abilities This role is patient facing and involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Strong interpersonal skills including sound judgement while working with cross functional departments. Understanding of basic medical terminology and common healthcare documentation. Highly experienced in Microsoft Excel and Word for data entry, reporting, and documentation. Strong working knowledge of medical billing codes such as Current Procedural Terminology (CPT) and International Classification of Diseases (ICD) coding for accurate billing and claims processing. Exceptional phone and communication skills with the ability to interact effectively across departments and with customers. Ability to organize and prioritize tasks efficiently in a fast-paced environment. Proficient in navigating computer systems and performing mathematical calculations related to customer accounts and billing. Ability to maintain strict customer confidentiality in compliance with HIPAA and company policies. Demonstrated ability to follow through with customer inquiries and resolve issues with professionalism and sound judgment
