Job Description
Our secret to leading the way in hospitality? We put our people first! At Shake Shack , our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. The Enterprise Technology Lead is responsible forsupporting Workday application operations and enterprise integrations to ensure system stability, reliability, and continuous improvement. This role serves as a senior individual contributor responsible for day-to-day support coordination, integration monitoring, troubleshooting, and operational optimization across Workday and connected enterprise systems. This position partners closely with HR, Finance, IT, and external vendors to resolve issues, enhance integrations, and improve service delivery while maintaining high service quality aligned with business priorities. The Lead drives operational excellence through proactive monitoring, strong technical ownership, and continuous improvement of support and integration processes. Job Responsibilities and Duties Lead Workday application support operations, ensuring timely resolution of incidents, service requests, and defects within defined service level agreements (SLAs). Own day-to-day operational health of Workday integrations, including monitoring, troubleshooting, incident coordination, and enhancement support. Act as a technical lead and primary point of coordination for Workday integration and support activities across internal teams and vendors. Oversee and prioritize support requests, incidents, and bug fixes
