Job Description
This is a remote position. Virtual Rockstar is seeking a full-timeMedical Virtual Assistant (Patient Care & Scheduling Coordinator)to join our client’s growing outpatient physical therapy organization. This role is ideal for someone who excels at building relationships, communicating with patients over the phone, and helping people take the next step in their recovery journey. You will serve as an extension of the patient services and sales team, assisting with patient scheduling, inbound and outbound calls, insurance support, appointment coordination, and patient reactivation efforts across multiple clinic locations. The ideal candidate is empathetic, confident on the phone, highly organized, and capable of creating personalized conversations rather than relying solely on scripts. About Our Client Our client is a multi-location sports medicine and physical therapy organization serving patients throughout the Bay Area. Their mission is to help people return to the activities they love through exceptional physical therapy and sports medicine services. From post-operative rehabilitation to helping active individuals perform at their best, they are committed to delivering an outstanding patient experience at every stage of care. Their culture is built around: Delivering exceptional patient experiences Ownership and accountability Continuous learning and development Teamwork and collaboration Doing the right thing, even when it's difficult Responsibilities Patient Scheduling & Coordination Answer incoming patient phone calls Schedule new patient evaluations and follow-up appointments Manage appointment confirmations, cancellations, and reschedules Coordinate patient scheduling across multiple clinic locations Maintain accurate patient records and appointment information Send appointment reminders and follow-up communications Coordinate with front office teams and providers regarding scheduling needs Patient Outreach & Reactivation Conduct patient recall and reactivation
