Job Description
Associate Director, Program Management – Patient Support Services - Remote The Program Associate Director of Patient Access and Support Services works with Leadership and Program team to effectively oversee the programs and manage Client relationship. Collaborates with Client management team to understand the programs short term and long-term goals of growth and development. This is a supervisory role with responsibility to direct reports. Job Responsibilities: Responsible for manufacturer program operations and client relationship. Supervise and coordinate daily workflow with leadership. Understand and coordinate all patient assistance program requirements with appropriate departments. Examine metrics and reporting daily for all program activity and ongoing trending. Facilitate data requirements between clients and third parties. Facilitate communication and collaboration for all program changes and updates between all departments. Responsible for program specific SOP management and documentation processes. Assist with program change requests for PRM updates. Present on demand data to Executive Team as requested. Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment. Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions. Responsible as program SME at business reviews. Responsible to continuously look for ways to improve program. Required Qualifications: Bachelor’s Degree. Previous management experience required. 5 years related experience in the service and/or information industries High regard for service, be very personable and compassionate Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors. Ability to work in a fast paced, ever-changing environment. Ability to manage and track data for a sophisticated and often complex data pr
