Job Description
CL 26: One year of specialized experience. Progressively experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to perform the position's duties successfully. CL 27: Two years of specialized experience; or completion of the requirements for a bachelor's degree from an accredited college or university in a related field of study. Preferred Experience: Knowledge of basic theories, principles, practices, and use of computer hardware and software in a Microsoft enterprise environment, including Windows Server, Active Directory, DNS, and exposure to Microsoft SQL Server and related infrastructure technologies. Basic understanding of office database systems and data communications supporting enterprise network operations. Awareness of the capabilities, limitations, and functional applications of information technology within a Windows domain-based environment. Basic knowledge of operating systems, servers, and workstation products, including Windows client and server operating systems, Active Directory, DNS, and exposure to enterprise database platforms such as Microsoft SQL Server. Familiarity with virtualization technologies such as Microsoft Hyper-V and VMware, as well as Local Area Networks (LANs) and Wide Area Networks (WANs), and general understanding of systems security standards and practices. Strong troubleshooting skills related to desktop, server, network, and user account issues within a Microsoft enterprise environment. Ability to identify, analyze, and assist in resolving hardware, software, connectivity, and access-related problems while following established IT procedures and escalation processes. Basic knowledge of scripting and command-line tools, including PowerShell, Bash, and Windows command line utilities, used to support system administration, troubleshooting, and automation tasks. Desirable Characteristics: The successful candidate should be mature, highly organized, po
