Job Description
This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant (Scheduler / Intake Support) on behalf of a growing mental health practice to support patient scheduling, intake coordination, and administrative operations. This role is ideal for someone highly organized, detail-oriented, and comfortable handling patient communication. You will play a key role in keeping clinician schedules full, ensuring a smooth client experience, and supporting day-to-day operations. About the Practice This growing counseling practice supports individuals and families through compassionate, client-centered care. With a team of 30+ providers and expanding locations, the practice focuses on creating a supportive and organized environment for both clients and clinicians. The team values collaboration, flexibility, and strong communication, with systems in place to ensure continuity of care and efficient scheduling across providers. Key Responsibilities Scheduling Operations & Team Support Maintain responsibility for your assigned scheduling line while serving as a flexible resource for other lines when coverage is needed Monitor and support scheduling processes across lines to ensure accuracy, consistency, and quality assurance in client and clinician scheduling Ensure timely, accurate, and efficient scheduling for clinicians across designated office locations Oversee updates of key tracking tools, including Appointment Tracker and Admin Weekly Updates, ensuring information is current and accessible for the leadership team Manage appointment changes and mass reschedules (e.g., cancellations, provider changes, weather disruptions) with efficiency and professionalism Review and process clinician time-off and comp time requests, ensuring adequate coverage and alignment with organizational policies Provide assistance to other administrative roles as needed, offering cross-training and team support to ensure smooth operations across all locations Perform essential adminis
