Job Description
This is a remote position. We are seeking a proactive and client-focused Accounts Coordinator to build strong relationships with clients, ensure exceptional delivery service, and identify opportunities for business growth. The Accounts Coordinator will act as the primary point of contact for clients, coordinating with internal teams to ensure projects, campaigns, and services are delivered successfully while maintaining high levels of client satisfaction. Responsibilities Client Relationship Management Serve as the main point of contact for assigned client accounts. Build and maintain long-term client relationships based on trust and excellent service. Conduct regular client meetings, reviews, and check-ins. Understand client goals, challenges, and business objectives. Account Coordination Manage the onboarding of new clients. Coordinate with internal teams to ensure timely delivery of services and projects. Monitor project progress and communicate updates to clients. Ensure all client requests are addressed promptly and professionally. Business Development & Growth Identify opportunities to expand services within existing accounts. Present recommendations that align with client objectives. Support contract renewals and client retention initiatives. Contribute to revenue growth through upselling and cross-selling opportunities. Reporting & Communication Prepare and present account performance reports. Track client satisfaction and address concerns proactively. Maintain accurate records of client interactions and account activities within the CRM. Communicate client feedback and insights to internal stakeholders. Problem Solving Resolve client issues efficiently and professionally. Coordinate with relevant departments to ensure timely solutions. Manage client expectations and maintain positive relationships during challenging situations. Requirements Minimum 2 years of experience in Account Management, Client Services, Customer Success, or a similar client-facing rol
