Job Description
This is a remote position. About the Role Embrace GovTech delivers mission-critical software and payment processing solutions for government agencies, powering high-volume workflows across taxes, fees, remittances, and public sector operations. Fairfax Imaging, part of the Embrace portfolio, is a market-leading provider of mission-critical payment and document processing software for government agencies across North America. The platform enables organizations to efficiently process high-volume transactions, including taxes, fees, and remittances. Its cloud-enabled solution, Quick Modules, supports complex workflows such as mail-in processing, electronic payments, cashiering, and title and registration, helping agencies improve accuracy, speed, and operational efficiency. As we continue to grow, we are looking for a Support Services Engineer to join our team. You will be the first point of contact for our customers when something goes wrong. That means owning the ticket, owning the relationship, and driving toward resolution, whether that is a fix you implement yourself or a clean handoff to the next level of support with full context. You will be working inside a C#/.NET codebase with a React and TypeScript frontend. Our software has three layers: a Core Product, project-specific customizations, and support-engineered code. You will be responsible for that last layer, understanding what the project team built and making targeted changes to keep customers running. A significant portion of this role involves configuring and troubleshooting the Core Product itself. Business rules, workflows, and environment-specific settings are all in play, and getting them right requires patience and methodical thinking. If you are looking for a pure software development role, this is not it. If you are the kind of person who gets satisfaction from figuring out why something is broken and making it right, read on. This role is customer-facing and code-facing in equal measure. If yo
