Job Description
About Teya Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Your mission 🚀 Join an energetic and diverse Customer Relations team , where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. Answer incoming calls, emails, and web chats from customers. 📞 Address customer queries, questions, and escalations promptly and professionally. 💬 Provide first-line advice on general issues to customers and other parties. 🤝 Maintain accurate and consistent record keeping, updating notes on the database. 📈 Handle customer complaints efficiently, escalating when necessary to senior management. ⚠️ Assist senior management by identifying trends and issues for improvement. 📊 Gather feedback from customers and communicate it effectively within the company. 🗣️ Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments. 💡 Your Story 📖 You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Croatian and English. You're fixated on the customer an
