Job Description
Labcorp is seeking an Investigator Support Coordinator I to join our team! Work Schedule: Monday-Friday. 10am-7pm EST Essential Job Duties: Investigator Support Coordinator I is responsible for supporting investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams, and delivering results via phone or fax. Patient Safety Prioritize patient safety in all daily operations Promptly escalate any patient safety concerns for resolution Site Communication & Workflow Support Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW) Respond to project-related inquiries from sites and sponsors via phone and email Serve as a liaison between internal teams and external clients Support the implementation of global processes and procedures Communicate site needs during policy or procedural changes Query Resolution Monitor and resolve accession holds, escalating delays to the Supervisor and Project Manager Update databases with relevant information and communicate additional testing needs Investigate and respond to project-related inquiries Compliance & Documentation Document service failures, resolve issues, and escalate unresolved cases to management Adhere to management communications, meetings, and Standard Operating Procedures (SOPs) Track and report workflow metrics as required Training & Development Maintain training folders and update documentation Complete onboarding and all mandatory corporate and departmental training Attend required meetings and participate in ongoing training related to process and system updates Minimum Qualifications: High school diploma One year customer service experience Preferred Qualifications: Associate's degree and/or Medical Assistant Two years customer service experience Two years call center / telephone customer support experience Two years healthcare, medical or labora
